Kamon ("we", "us", "the app") connects households with domestic service providers ("helpers") within residential societies. This policy explains what information we collect, how we use it, and the choices you have. By creating an account or using Kamon, you agree to this policy.
1. Information we collect
Account information — your name, mobile phone number, username, home/flat address, and the society you belong to. Passwords/PINs are stored only as a one-way cryptographic hash; we never store them in plain text.
Helper profile information (for service providers) — the services you offer, your availability and leave schedule, and the societies you serve.
Bookings & activity — services you book or fulfil, schedules, prices, status, and the ratings and reviews you give or receive.
Messages — chat messages you exchange with the other party for a booking.
Device information — a push-notification token so we can send you booking alerts.
2. How we use your information
Create and secure your account, and verify your phone number by one-time passcode (OTP).
Match households with helpers, and create, schedule, and manage bookings.
Enable in-app messaging and booking notifications.
Show ratings and reviews, and provide customer support.
3. Phone verification (SMS)
To confirm you control your phone number, we send your number to our SMS provider, Twilio, which delivers a one-time passcode by text message. We do not use your number for marketing.
4. How information is shared
We do not sell your personal information and we do not use it for third-party advertising or tracking. We share information only:
To fulfil a booking — when a booking is confirmed, the household and the helper can see the information needed to carry it out (e.g. name, relevant address, and phone number) and can message each other.
With service providers who run the app for us — Twilio (SMS verification), Expo (push notifications and app updates), and our hosting/database providers (Render and Neon, where data is stored securely). These providers process data only on our behalf.
When required by law — to comply with a legal obligation or protect rights and safety.
5. Data retention
We keep your information while your account is active and as needed to provide the service. You can ask us to delete your account and associated personal data at any time (see Contact below); some records may be retained where required by law.
6. Your rights and choices
Access, correct, or update your account information in the app.
Request deletion of your account and personal data by contacting us.
Disable push notifications from your device settings.
7. Security
We protect your data with industry-standard measures, including encrypted connections (HTTPS) and hashed credentials. No method of transmission or storage is perfectly secure, but we work to safeguard your information.
8. Children
Kamon is intended for adults (18+) and is not directed to children. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this policy from time to time. We will post the updated version here and revise the "Last updated" date above.
10. Contact us
For privacy questions or to request data deletion, contact us at info@vikasam.co.uk.
This page is available in several languages for convenience. If there is any difference in meaning, the English version applies.